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BRIDGE — MT GROUP

BRIDGE | MT GROUP

Training and support

A platform creates value only if people use it. BRIDGE Academy and BRIDGE Care cover adoption and continuity.

BRIDGE Academy

Training built around real roles: who enters, who approves, who analyses. The goal is autonomy, not dependency on the supplier.

  • Team onboarding by role, using cases taken from daily work.
  • Training an internal administrator who manages users, permissions and content.
  • Operating manuals and short videos, kept up to date with released versions.
  • Refresher sessions after the first period of use, to correct habits and clear doubts.

BRIDGE Care

Support and maintenance according to the agreed plan, with a shared evolution roadmap.

  • Routine maintenance: updates, monitoring, fixes and small refinements.
  • Extraordinary maintenance: work on unforeseeable events or changes in connected systems.
  • Request handling with agreed priorities and a status that is always visible.
  • An evolution roadmap reviewed periodically with management.

Response times

Response and resolution times are defined in the contract according to the chosen plan. We don't publish generic SLAs before signature.